Completing a delivery order

Once you have finished selecting all the items on the customer order page and then press Continue (F12), you will be taken to the confirm order screen. Before your final confirmation, a summary of the order will appear, along with the Customer’s Details (name, phone number and address).

Moreover, there are four blank fields to leave notes, if you like:

- Delivery Directions (printed on the ticket)

- Notes  for Staff (will appear on the screen but not on the ticket)

- Other Specific Notes (will appear on both, but ONLY for this order, for ex. ‘Baby asleep’)

- Notes for Chef (For the Make Screen, for ‘Extra well-cooked, please’)

• Change to Collect button – click if you want the delivery order to be changed to Collection.
• PRIORITY - tick this box if you want this order to appear at the top of the Make Screen.

•  Change Paytype (F10) button - by default, the payment type is CASH. Click on this button if you want to change that. Then the following screen will pop up:

To pay by credit or debit card click on Process Card (F9) (Card processing over the phone/in store. This is a chargeable add-on module) and enter the card details.

The PDQ button is used if you have a payment terminal device installed which interfaces with payment cards to make electronic funds transfers. PDQ is used for non-integrated card payments in the store. Integrated card payments in the store – chip & pin – are a chargeable add-on module too. Another option is MOTO - used for phone payments.

Please contact us for more information about these.

•  Future Time (F9) button

 Click on this button if the customer would like their order delivered at a future time or date. Enter the time the customer wants their order delivered. When ready, click Commit (F1).

Confirming an order

Check all order details and when ready, click the Confirm (F12) button.

You also have the option to view this customer’s previous orders by clicking on Show Previous Orders.

The red button Cancel (ECS) is used to return to the main menu NOT to cancel the order.

Note: Clicking on the Show Previous Orders button will display all orders associated with this address and phone number. The orders delivered to the last customer address given will be displayed.