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A customer calls back and wants to add items to their order. What do I do? (1)
A driver claims that the amount I want to collect from them is incorrect? (1)
An employee worked overtime but was/has clocked out earlier. Can I change his work hours? (1)
Can I add a special message to print out on the ticket? (1)
Can I change the discounts under the DISC button? (1)
Can I limit the maximum amount of float for drivers? (1)
How can I change the upsell message? (1)
How can I send SMS messages/email to customers from the system? (1)
How do I add a coupon as part payment? (1)
How do I add new postcodes? (1)
How do I add reports to the Favourites category (1)
How do I assign more than one order to a driver? (1)
How do I cancel an order? (1)
How do I change a customer’s door number? (1)
How do I change my EDT/collection time? (1)
How do I change the stock size of items? (1)
How do I restrict access to reports for an employee? (1)
How do I see a previous day’s order? (1)
How do I see my best customers? (1)
How do I see my most sold items? (1)
How do I view a customer’s order history? (1)
I can’t access my reports for more than a year in the past. Why? (1)
I dispatch an order and then it needs to be cancelled? (1)
I get a message saying that I must use the MAIN to dispatch? (1)
I input wrong information when receiving stock and saved. How do I change it? (1)
I need a new Rameses installation/I’m changing the hardware on a machine. What must I do? (1)
I need changes on my menu. What do I need to do? (1)
No customer summary is shown on OPS-01. Why? (1)
Technical Support has asked for my site ID. Where can I find it? (1)
The weekly payroll does not display the hours worked by employees. Why? (1)
What do I do if I see a message „Rameses not found not shared‟? (1)
What should I do if a driver uses money from their float to pay for petrol? (1)
What should I do if I book a driver back into the store by mistake? (1)
When when I try to award a float to a driver I get a message „Insufficient funds‟. Why? (1)
Why are some buttons on my system grayed out? (1)
Why are some reports missing on my system/some of the categories have no reports? (1)
Why can’t I see all employees’ names on the login screen? (1)
Why can’t I unlock the Dispatcher Screen? (1)
Why can’t I view the internet? (0)
Why does the Map button not show the correct location for the customer (1)
Why is the Marketing section grayed out? (1)
FAQs Articles
How do I see my best customers?
Added on Thu, Sep 14, 2017
First of all, it is important to define what '˜best customers' mean to you. They could be customers who ordered the most number of orders, or had more than 10 orders last month, or spent an average of 35 pounds, etc. A) One way to view the... Read More
How do I see my most sold items?
Added on Thu, Sep 14, 2017
The PRO-4 report shows the quantity of each menu item sold over a given time period, ranked by the number sold. The report displays the following: Price Each - the items individual menu price. Count - how many items were sold. Sales@ Menu Price -... Read More