Service Reports

EMP-04 – Delivery Time Report

The EMP-04 report shows detailed information about delivery orders, such as: Driver/Road (driver’s name below which the customer’s address and phone number are displayed);

Placed – the time the order was placed; Dispatched - the time the order was dispatched; Return - the time the driver returned from the address.

Other useful metrics are Drive Time – the time spent on the road and Door Time – the time it took for an order to reach the customer. You can also see how the payment was made (PayType) – cash, by card, etc.

SER-01 - Service Report

The SER-01 report shows detailed daily service metrics about orders. For example, you can see how long it took for an order to be prepared (Make) or how long the driver was on the road (Drive).

The column ‘Instore <20 mins’ shows the % of orders that were in the store for less than 20 min. and the rest (<15, 15-25, 25-30) show the % of orders delivered within the specified time limits.

Tip: This is a very useful report to monitor your staff performance and improve your internal processes.