Delivery

Click the F1 Delivery button to input a new delivery order.

 Enter the customer phone number as shown and click the Done (F12) button. A popup window will appear.

If an existing customer’s name is not saved against the telephone number, you will be required to enter the customer’s name and then click Done (F12).

Click Default (F2) to the default name ‘THE CUSTOMER’.

Click New (F3) to clear an existing customer’s name and to enter a new one.

Click Update Name (F4) to update an existing customer’s name.

Or, click the Cancel (Esc) button to return to the main order taking screen.

Enter the first half of the postcode, or the full one if you know it and click Lookup PostCode (F6) to select address or click the StreetFinder (F5) button to view all addresses saved in Rameses.

Use the arrow keys or the scroll bar to search through the list of street names or click F9 to start typing the address.

Highlight the street name and click the Select Street (Enter) button. Once selected, click Select Address (Enter):   

Once the phone number, name and address have been saved, you will be directed to the customer details page.

To proceed with the order, click the New (F12) button.

On the next screen, you will be able to see and select food from the various menu items on top. Click any menu item to further narrow your product selection. When ready, click the Continue (F12) button.

Note: If your menu is a more complex one you may have extra screens available. If you have menu item buttons in dark blue it means this is a link to another screen of menu items.

 Other actions which can be performed before clicking the Continue (F12) button are the following:

You can apply a discount by clicking on the Disc button. The discount types are a fixed amount and % of the full price. In both instances, you will be shown the final Discounted Price. You might want to specify the reason for the discount by clicking on one of the buttons under Discount Reasons. When ready, click Continue (F1). You will be required to enter your password to confirm the discount.

Fixed % Discount – See Manager Settings

To set fixed discount options, please go to the Manager Tab > Custom Settings > Touch tab. 

Some examples would be:

• Manager’s discount (50%)
• Supervisor’s discount (25%)
• Customer Loyalty discount (15%), etc.

After you have entered the discount and the discount reason a window will pop up with the final order and amount.

Click Continue(F12) to confirm the order.

A system message will now appear for upselling purposes. Click No (F1) or Yes (F12) depending on what the customer has answered. You can change the upselling question from the Manager Tab > Custom Settings > Sell tab.

Before your final confirmation, a summary of the order will appear, along with the customer’s details (name, phone number and address). By default, the payment type is CASH.

Click on the Change Paytype on the right button if you want to change that.

When ready with all order details, click the Confirm (F12) button.