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Glossary of Terms

Glossary is usually defined as an alphabetical list of technical terms in some specialized field of knowledge. This knowledge base glossary provides a collection of knowledge base documents that define many technical terms. These terms are arranged alphabetically, but you can quickly jump to a specific term by selecting its first letter from the index of the knowledge base glossary below.

Avg OTD
Тhe average OUT THE DOOR time of orders for a day/date range, i.e. the length of time accrued from Order Placed status to Order Dispatched status.
Avg TTD
Тhe average TO THE DOOR time of orders for a day/date range, i.e. the length of time accrued from Order Placed status to the order reaching the customer. (OTD + half the drive time.)

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