Toggle View

While you are still in the Dispatcher Menu, click the Toggle View button to toggle the screen between Orders In Store, Orders On Road, Orders History and Future Orders.

Toggle View - Drivers Working Today

The screen marked Drivers Working Today displays all employees currently clocked in and who are entered into Rameses as being drivers. This can include in-store employees as well.

At the bottom of the screen, you will see the following three buttons: Change Orders (SPC), Book Out (Enter) and Report (R).

The Change Orders (SPC) button

If you have sent the incorrect order out with a driver or wish to change an order on the road, highlight the driver, press the Change Orders (SPC) button.

To change an order after the driver has been booked out, highlight the driver and remove the order by clicking the Remove Order button. Then it will appear in the Orders In Store section.

Once this has been done, you should go back to the Delivery order taking type, and enter the order ticket number into the field where you usually enter a customer’s phone number, see below:

Then click the Edit button, as shown below. Once an order has been removed from a driver, it can be cancelled as well - simply click Cancel order.

The Book Out (Enter) button

When sending a driver on a delivery, highlight the order to be delivered and select a driver. Then click Book Out (Enter) and the following screen will be displayed, see below.

From here you can remove the order by clicking on the Remove Order button (or press the – or R keys on the keyboard). The order will then be removed from the driver. Once an order has been removed from a driver, it appears back into the Orders In Store screen and can be assigned to another driver. You can also add an order to that driver by clicking the Add Order (+\P) button.

Assigning Multiple Orders to a Driver

To send multiple orders out with one driver click Add Order and enter the order number:

Click Cancel (Esc) to return to the Dispatcher Screen (Fig. 50) without assigning the order(s) to a driver. Click Continue (F1) and the driver status will indicate that they are on the road.

Book In (Enter) - Cashing In a Driver

When the driver has returned from delivery, highlight the driver’s name and click the Book In (Enter) button.

Then a Late Delivery Confirmation prompt will pop up. Select No [F1] if no orders were delivered late or Yes [F12] if one or more orders were delivered late.  

Note: This is a specific feature and additional fees will apply if you would like to use it. Please contact us for more details.

If you click Yes, a screen with all orders will be displayed and you will be able to select the delayed order(s). Below is an example of Rameses UI prompting user confirmation of late order if there were multiple drops in a single run.

The Late Order Prompt is displayed when Late Delivery Confirmation results in a Yes response and the delivery run consisted of more than one delivery order.  

Once selected, the designated late orders are apparent to the user/driver. The driver has to select the late order/orders. After clicking Confirm, a password will be required again.

Once the driver enters their password, the following screen pops up displaying two options, see the figure below:

• All Done with No Problems - F3 - Late Delivery cancelled.
• Exit (Esc) - Late Delivery accepted.

Note: The primary purpose of the Late Delivery Confirmation Prompt is to inform a manager or supervisor if a driver delivered an order later than expected during their shift. This is referred to as Late Delivery.

The Late Delivery Confirmation Prompt is a configurable setting introduced in version 4.80.30.0 of Andromeda’s Rameses Point of Sale order taking and service management system. 

This function has been developed upon special customer request. Please contact us if you would like the feature enabled.

Then the following window will appear allowing you to cash in the driver or apply a discount:

Click Exit (Esc) to exit the Cash In screen and return to the Dispatcher screen without cashing in the driver. Please note that Manager Authorisation will be required to apply a discount. Enter the discount, then enter a reason for the discount.

Click Continue (F1) to proceed.

The Report (R) button

To generate a cash report (Driver Full Cash Rec Report (EMP-15), highlight a driver and click the Report button or press the R key. Learn more about this and other reports in the Reports section.