Dispatcher Screen

Once you have clicked Dispatcher from the Main Menu, the first thing you will see is the Dispatcher screen and a summary of the orders information (displayed at the very top of the screen):

From here it is easy to see the current time (Time), the money in the till (Till), the number of orders placed (Orders) or cancelled so far (Cancels), future orders, the number of orders on road and in the store, and the EDT (Estimated Delivery Time) which in the example given is 25 minutes.

Highlighting an order will show you the details of that order at the bottom of the screen. Customer Details are displayed on the left and a list of what is included in the order is displayed on the right, as shown in the figure above.

Status of the Order 

The cut stages of an order are shown in the order information window on the Dispatcher Screen after clicking on the MakeCut button, as shown in the figure below. Once an order has been placed, it moves into the ‘Make’ stage. If you have a Make Screen the order will be displayed here until it is bumped off the Make Screen (press Skip Make (F1)). From here the order moves through into the ‘Oven’ stage.

Once an order has passed through its defined oven stage, it becomes ready (see below). This means it can be dispatched from the system to a driver for delivery.

Between any of the cut stages you may have to set up your printer(s) to print your orders to ticket printers or labels. If you have an issue with one of your printers, you may also see that an order is in a ‘Print’ stage.

Lock (F10) – Locking the Screen

From any view mode you can ‘Lock’ the driver screen while you are away from the computer. The Lock mode still allows drivers to book orders in and out. Click the Lock (F10) button to lock the screen on the driver screen. Then enter your password and click Confirm.

 After the screen is locked only delivery orders will appear on the Orders in Store screen. To unlock the screen, click the Unlock (F10) button, enter password where required and press Confirm (Enter).

Reprint (F11) – Reprinting a ticket

Click the Reprint (F11) button to reprint the ticket/label for the selected order. You will then get a ticket/label marked as “reprint”.

Cancel (F12) – Cancelling an order

Highlight the order you wish to cancel and click the Cancel (F12) button. You will then be prompted to give a reason for the cancelled order.

Map (M) – Using the map feature

Highlight a delivery order and click the Map (M) button to view a map of the delivery destination.

A Google map will open in a new window showing more details about the address:

Disp (Enter) – The Cash and Dispatch Buttons

The Cash (Enter) button

If you highlight a Collection or Shop order and click Cash or press Enter, this will cash off the order.

The Disp (Enter) button

If you highlight a Delivery order and click Disp or press the Enter key, this will dispatch the order.