Hardware Requirements (external)
1. Operating Systems
We recommend the following operating systems:
- Windows 7 Professional (32 or 64 bit) – Recommended.
- Windows Embedded POS Ready 7
- Windows XP (SP3)
- Windows Embedded POS Ready 2009
Note: Rameses may work on Windows VISTA, Windows 8 or Windows 10. However, since these are not officially supported some incompatibility issues may occur. In this case, Andromeda POS cannot be held responsible for errors, consequences, technical and other difficulties arising from the use of incompatible operating systems.
We do not support:
- Windows 3.1
- Windows 95
- Windows 98
- Windows 2000
- Windows Vista
- All Linux, Mac OS and Android based OS systems
2. Hardware Requirements
It is advisable that server machines be with hardware capabilities above the minimum requirements, which are:
CPU: Modern day dual or quad core Intel/AMD processors
RAM: 2 GB of RAM
HDD: 50 GB of free disk space
Display: Display capable to provide minimum resolution of 1024x768
Recommended:
- CPU: Modern day dual or quad core Intel/AMD processors
- RAM: 4 GB of RAM
- HDD: 100 GB of free disk space
- Display: Display capable to provide minimum resolution of 1024x768
Useful resources:
thebarcodewarehouse.co.uk- a UK leading solutions provider of computers, tablets, laptops, computer hardware and accessories.
3. Peripherals
Andromeda does not offer any support for the devices itself. In case of hardware and/or compatibility issues, please contact your hardware provider.
3.1. Keyboard and mouse
Having a quality USB/PS mouse and keyboard is highly recommended at least for the server machines.
3.2. A4 Printers
Any A4 Printer can be used. The Dell Laser Printer is highly recommended (www.dell.co.uk).
3.3. Receipt Printers
Printer Drivers must be installed in Windows and functionality confirmed with a Windows Test Print.
Recommended models:
- Epson TM-T88III
- Epson TM-T88IV
- Epson TM-T88V
- Star TSP 100
- 3.4. Label printers
Recommended models:
- Cognitive Advantage LX
- Cognitive Advantage DLX
- Zebra GK420d
Note: Please contact us directly to learn more about this.
Available Connection Types: Serial, USB and Ethernet (Network)
Useful resources:
thebarcodewarehouse.co.uk - a UK leading solutions provider of computers, tablets, laptops, computer hardware and accessories.
4. Caller ID
For standard BT lines or BT Feature line – 1 /one/ CTI Meteor Caller ID Unit is required per phone.
Note: You will need a Dual Socket Telephone Splitter per unit. If your computers do not have Serial Ports, you will also require a USB to Serial Converter per Caller ID unit. We can support Caller IDs only if:
A BT line and BT service is available.
Your PC(s) has a serial port.
There is a Serial Converter device in case your computers do not have serial ports.
The device is connected to the PC and phone line(s).
crucible-technologies.co.uk - Crucible Technologies supplies a range of innovative products, such as utility metering solutions, caller ID units and test instruments for telecom.
If a Digital TAPI telephone system is used then driver installation is required for each PC using a Caller ID.
The setup fee for this service is £195.00 per machine.
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Important Note: If you want to use a hardware/peripheral device which is not recommended, please inform us well in advance so that we can test it before adding it to the supported configuration. Otherwise, such devices will be considered ‘unsupported third party add-ons’ and our Support Teams will provide support on a best effort basis. |
Cash Drawer: Serial Connection
Hardware suppliers:
Box Technologies - http://boxtechnologies.com
NCR - https://www.ncr.com
5. Touch Screens
Any touch screen can be used. The recommended screen resolution is 1024x768. Any drivers required for the touch screen to operate must be installed on the computer and the functionality must be tested prior to Rameses installation.
Useful resources:
thebarcodewarehouse.co.uk- a UK leading solutions provider of computers, tablets, laptops, computer hardware and accessories.
6. Connectivity
A broadband connection is required for remote installation and support. If you have a dynamic IP address, for support purposes, we cannot access your site using our standard connections. You will have to install and configure TeamViewer on each PC. This will require you to log into a website to allow access for the Technical Support Team.
TeamViewer focuses on cloud-based technologies to enable online support and collaborate in real time across the globe. It allows remote support, remote access, and online collaboration. Learn more here: www.teamviewer.com
7. Configurations
Please have in mind the following:
- Your Network should be on ‘DHCP’ (Dynamic Host Configuration Protocol) - a protocol for assigning dynamic IP addresses to devices on a network.
- You need a common username and password on ALL machines.
- We will need remote access and administrator access on ALL machines.
- If you require more than 4 network devices, then a network switch will be required.
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